PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Terms and Conditions
A. TERMS APPLICABLE TO ALL USERS
2. Changes to Terms
The Website is directed to those individuals and entities located in Australia. It is not directed to any person or entity in any jurisdiction where (by reason of nationality, residence, citizenship or otherwise) the publication or availability of the Website and its content, including its products and services, are unavailable or otherwise contrary to local laws or regulations. If this applies to you, you are not authorised to access or use any of the information on this Website. Forward Scout Enterprises Pty Ltd makes no representation that the information, opinions, advice or other content on the Website (collectively, “Content”) is appropriate or that its products and services are available outside Australia. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with applicable local laws.
4. Scope of Use and User E-Mail
You are only authorised to view, use, copy for your records and download small portions of the Content (including without limitation text, graphics, software, audio and video files and photos) of this Website for your informational, non-commercial use, provided that you leave all the copyright notices, including copyright management information, or other proprietary notices intact.
You may not store, modify, reproduce, transmit, reverse engineer or distribute a significant portion of the Content on this Website, or the design or layout of the Website or individual sections of it, in any form or media. The systematic retrieval of data from the Website is also prohibited.
The commercial use, reproduction, transmission or distribution of any information, software or other material available through the Website without the prior written consent of Forward Scout Enterprises Pty Ltd is strictly prohibited.
5. Copyrights and Trademarks
The materials at this Site, as well as the organisation and layout of this site, are copyrighted and are protected by Australian and international copyright laws and treaty provisions. You may access, download and print materials on this Website solely for your personal and non-commercial use; however, any print out of this Site, or portions of the Site, must include Forward Scout Enterprises Pty Ltd’s copyright notice. No right, title or interest in any of the materials contained on this Site is transferred to you as a result of accessing, downloading or printing such materials. You may not copy, modify, distribute, transmit, display, reproduce, publish, license any part of this Site; create derivative works from, link to or frame in another website, use on any other website, transfer or sell any information obtained from this Site without the prior written permission of Forward Scout Enterprises Pty Ltd.
Except as expressly provided under the “Scope of Use” Section above, you may not use, reproduce, modify, transmit, distribute, or publicly display or operate this Website without the prior written permission of Forward Scout Enterprises Pty Ltd. You may not use a part of this Website on any other Website, without Forward Scout Enterprises Pty Ltd’s prior written consent.
Forward Scout Enterprises Pty Ltd respects the intellectual property rights of others and expects our users to do the same. The policy of Forward Scout Enterprises Pty Ltd is to terminate the accounts of repeat copyright offenders and other users who infringe upon the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at email@example.com
You may not link to this Website without Forward Scout Enterprises Pty Ltd’s written permission. If you are interested in linking to this Website, please contact firstname.lastname@example.org
7. No Unlawful or Prohibited Use
As a condition of your use of the Website, you warrant to Forward Scout Enterprises Pty Ltd that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the Website in any manner that could damage, disable, overburden or impair the Site or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
Gathering email addresses from Forward Scout Enterprises Pty Ltd through harvesting or automated means is prohibited. Posting or transmitting unauthorised or unsolicited advertising, promotional materials or any other forms of solicitation to other Users is prohibited. Inquiries regarding a commercial relationship with Forward Scout Enterprises Pty Ltd should be directed to: email@example.com
9. No Warranties
THE WEBSITE, AND ANY CONTENT, ARE PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY AND NON-INFRINGEMENT, ALL OF WHICH Forward Scout Enterprises Pty Ltd EXPRESSLY DISCLAIMS. Forward Scout Enterprises Pty Ltd DOES NOT ENDORSE AND MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY OR RELIABILITY OF THE CONTENT, AND Forward Scout Enterprises Pty Ltd WILL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY FAILURE OR DELAY IN UPDATING THE WEBSITE OR ANY CONTENT. WE HAVE NO DUTY TO UPDATE THE CONTENT OF THE WEBSITE. Forward Scout Enterprises Pty Ltd MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR ANY RESULTS OR OTHER CONSEQUENCES OF ACCESSING THE WEBSITE AND USING THE CONTENT, AND FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY ACCESS, DOWNLOAD OR OTHERWISE OBTAIN IS FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. THIS WARRANTY DISCLAIMER MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY Forward Scout Enterprises Pty Ltd.
10. Governing Law, Location and Miscellaneous
11. Separate Agreements
12. Australian Resident
You represent that you are a resident of Australia.
13. No Professional Advice
The information available on the Website is intended to be a general information resource regarding the matters covered, and is not tailored to your specific circumstance. You should not construe this as legal, accounting or other professional advice. This Website is not intended for use by minors. YOU SHOULD EVALUATE ALL INFORMATION, OPINIONS AND ADVICE AVAILABLE ON THIS WEBSITE IN CONSULTATION WITH YOUR INSURANCE SPECIALIST, OR WITH YOUR LEGAL, TAX, FINANCIAL OR OTHER ADVISOR, AS APPROPRIATE.
14. Users Disputes
You are solely responsible for your interactions with other users. Forward Scout Enterprises Pty Ltd reserves the right, but has no obligation, to monitor disputes between you and other users.
15. User Submissions And Communications; Public Areas:
If you make any submission to an area of the Website accessed or accessible by the public (“Public Area”) or if you submit any business information, idea, concept or invention to Forward Scout Enterprises Pty Ltd by email, you automatically represent and warrant that the owner of such content or intellectual property has expressly granted Forward Scout Enterprises Pty Ltd a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed. Forward Scout Enterprises Pty Ltd may sublicense its rights through multiple tiers of sublicenses. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, you must not submit them to the Public Areas or to Forward Scout Enterprises Pty Ltd by email. We try to answer every email in a timely manner, but are not always able to do so.
Some of the forums (individual bulletin boards and posts on the social network, for instance) on the Website are not moderated or reviewed. Accordingly, Users will be held directly and solely responsible for the content of messages that are posted. While not moderating the forums, the Site reviewer will periodically perform an administrative review for the purpose of deleting messages that are old, have received few responses, are off topic or irrelevant, serve as advertisements or seem otherwise inappropriate. Forward Scout Enterprises Pty Ltd has full discretion to delete messages. Users are encouraged to read the specific forum rules displayed in each discussion forum first before participating in that forum.
Forward Scout Enterprises Pty Ltd reserves the right (but is not obligated) to do any or all of the following:
(a) Record the dialogue in public chat rooms.
(b) Examine an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s).
(e) Monitor, edit or disclose any communication in the Public Areas.
(f) Edit or delete any communication(s) posted on the Balense Skin Site, regardless of whether such communication(s) violate these standards.
Forward Scout Enterprises Pty Ltd reserves the right to take any action it deems necessary to protect the personal safety of our guests or the public. Forward Scout Enterprises Pty Ltd has no liability or responsibility to users of the Balense Skin Website or any other person or entity for performance or non-performance of the aforementioned activities.
All information relating to or disclosed by any party in connection with the arbitration of any disputes hereunder shall be treated by the parties, their representatives and the arbitrator as proprietary business information. Such information shall not be disclosed by any party or their respective representatives without the prior written authorisation of the party furnishing such information. Such information shall not be disclosed by the arbitrator without the prior written authorisation of all parties. Each party shall bear the burden of its own counsel fees incurred in connection with any arbitration proceedings.
Judgment upon the award returned by the arbitrator may be entered in any court having jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any award by the arbitrator shall be the sole and exclusive remedy of the parties. The parties hereby waive all rights to judicial review of the arbitrator’s decision and any award contained therein.
17. Limitation of Liability
YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. Forward Scout Enterprises Pty Ltd SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO, USE OF OR RELIANCE ON THE CONTENT (EVEN IF Forward Scout Enterprises Pty Ltd HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION OR DELIVERY, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORISED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, PROGRAMS OR FILES, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEBSITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORISED ACCESS TO THE WEBSITE OR THE CONTENT. THIS LIMITATION OF LIABILITY MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY Forward Scout Enterprises Pty Ltd. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT APPLY TO YOU.
B. ADDITIONAL TERMS APPLICABLE ONLY TO REGISTERED USERS
19. Accounts and security
Forward Scout Enterprises Pty Ltd does not warrant that the functions contained in the service provided by the Website will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components.
You may not:
(a) Select or use a Login Name of another person with the intent to impersonate that person;
(b) Use a name subject to the rights of any other person without authorisation;
(c) Use a Login Name that Website, in its sole discretion, deems inappropriate or offensive.
You shall notify Forward Scout Enterprises Pty Ltd of any known or suspected unauthorised use(s) of your Account, or any known or suspected breach of security, including loss, theft or unauthorised disclosure of your password. You shall be responsible for maintaining the confidentiality of your password.
Any fraudulent, abusive or otherwise illegal activity may be grounds for termination of your Account, at Forward Scout Enterprises Pty Ltd’s sole discretion, and you may be reported to appropriate law-enforcement agencies.
C. PURCHASE AND SHIPPING TERMS
CORONAVIRUS PANDEMIC NOTIFICATION
“Here at Balense we are doing everything possible to ensure we keep up with the supply and shipping demands of our customers during this Coronavirus pandemic.
We have been working hard with our freighting partners AusPost to ensure shipping is prompt and as efficient as possible however the challenges presented by the pandemic mean there are some delays as our business and our freighting partners adopt additional safety measures to protect our people and our customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
For international customers please keep in mind when tracking your orders there unfortunately won’t be an update until the goods have process through your countries customs. Again due to the increase in online shopping and international shipping there have also been delays in those areas as well.
Please remember that Express shipping options will take priority so that may be a better opting for those customers wanting their goods as soon as possible.
We thank you for your patience, understanding and continued support.” ~ The Balense Team
Thank you for choosing us for your skin product requirements. We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.
We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing products (the Products) via our website.
Your order signifies your agreement to be bound by these Purchase and Shipping Terms, which constitute the agreement between Forward Scout Enterprises Pty Ltd A.C.N.145 672 206 (we, us, our or Forward Scout Enterprises) and you.
You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.
You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Forward Scout Enterprises Pty Ltd is not obliged to re-send the order to the correct address at our own expense.
All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and include GST.
We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.
Our prices do not include transport insurance or any secondary attempts to deliver ordered Products to you.
After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.
PROCESSING OF ORDERS
We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland. If you purchase any of the Products on a non-business day, we will process the purchase on the next business day.
Shipping within Australia will be via Star Track courier service and Australia Post, unless agreed otherwise and in which case, additional shipping charges may apply.
Postage does not include insurance. Please contact us if you require insurance so we can discuss options and any additional costs.
International shipping will be via Star Track service, unless agreed otherwise and in which case, additional shipping charges may apply.
Forward Scout Enterprises Pty Ltd will not be responsible for any parcel being seized by Customs or for parcels seized by authorities because they may contain a product that is not approved for import into the country to which they are being sent, as such an event is out of our control.
By placing an order with us, you hereby covenant and agree that you are legally entitled to place an order for the goods requested and that all risk and title passes to you upon dispatch of your order by Forward Scout Enterprises Pty Ltd.
Orders are usually shipped within 48 hours of us receiving cleared funds for your order.
We cannot guarantee delivery times, however, you should receive your delivery within five (5) days for Australian orders and ten (10) days for international.
Once we have processed and sent your order, you will receive a tracking number. You can then track your order via the Australia Post or Fast Way websites.
CANCELLATION OF ORDERS
Forward Scout Enterprises Pty Ltd may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
PRODUCTS MISSING FROM AN ORDER
Should a Product be missing from an order, please contact us at firstname.lastname@example.org with the order number and the product code or product name of the Product you ordered, and we will investigate accordingly.
RETURN OF PRODUCTS
Any return of Products to us by you will be governed in accordance with our Refunds & Returns Policy.
By agreeing to these Purchase and Shipping terms, you also consent to receive further electronic communications from us in relation to the Forward Scout Enterprises Pty Ltd business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. Simply email us at email@example.com.
The laws of Queensland, Australia govern these Purchase and Shipping Terms.
If you have any questions about our Purchase and Shipping Terms, please contact us at firstname.lastname@example.org or on 1300 443 411.
Purchase and Shipping Terms last updated February 2020.
D. REFUNDS & RETURNS POLICY
For BALENSE® products purchased online:
Forward Scout Enterprises Pty Ltd stand behind every product we sell. If there are any issues with your purchase, we will happily provide a credit* (including tax where applicable) for products returned within 30 days of your purchase date, issued in the original form of payment.
Please Note: To be issued a refund or exchange, the item/s must be returned.
Please download and complete the returns form below and email it through to email@example.com
RETURNING PRODUCTS TO US
Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return.
RETURNING PRODUCTS TO A STOCKIST
For products purchased from a stockist (any clinic or salon), please contact the stockist directly and consult their store policies. All refunds and returns are required to be processed by directly via the place of purchase.
RETURN DELIVERY CHARGES
We will not be responsible for lost, stolen or damaged return deliveries. We recommend that you return the product to us via Registered Post so that the delivery can be tracked, and that you take out shipment insurance.
You may be entitled to a refund equal to the cost of the product only. We will take responsibility for shipping costs to return products to you. However, we reserve the right to charge you for any postage costs incurred for returns, should a refund or exchange be declined or if you’ve changed your mind.
PROVISION OF REFUNDS OR EXCHANGES TO YOU
After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within three (3) business days of our receipt of returned products.
All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within seven (7) days of us notifying you that a refund has been issued.